The largest issue reported on Down Detector were issues with the website, with 71 percent of reports citing that. Other issues involved logging in, which 22 percent of people reported issues, and checking out, which 5 percent reported.
Users tweeted that they were getting error messages once they went to the website and the app, offering to take them back to the online retailer’s homepage. On the upside, those error messages also included adorable photos of dogs. Other screenshots showed that shoppers were only seeing parts of the website with no images and formatting issues. Users also reported that they could not access the website’s streaming services due to the issues.
According to a Twitter user, the root of the problem was an unrenewed certificate. Another user showed the message he received checking the certificate. “This certificate has expired or is not yet valid,” the message said. The certificate was issued May 2, 2019 and expired on April 23. “[I]t’s incredible that even amazon.it could be affected of carelessness. It’s 14:30 of 23th of April 2020 and they haven’t realized yet that their CDN SSL certificate is oudtated [sic],” another user tweeted.
